1. The questions come first
Before any number is quoted, a real valuer asks about condition, history, plate status and anything else that moves the price. The hard questions happen up front, not on your driveway.
Direct vehicle buyer
If the number changed the moment someone saw the car, you have just met the sight-unseen quote. You do not have to accept the revised figure. Our valuer asks the questions before the offer, so the offer is the amount paid.
Why the price drops
An instant online quote is generated from the reg and a few clicks, before anyone has seen the vehicle. It is marked subject to inspection, and that small print carries the whole weight of the deal: the real valuation happens later, on your driveway, after you have cleared your diary and emptied the glovebox.
At that point every scuff, advisory and service gap becomes a deduction from a number you had already started spending. Drivers commonly report the final figure landing hundreds below the quote that got the appointment booked. None of it is an accident of bad luck. A quote produced without questions has to leave room to move, and the moving happens at the kerb, when walking away feels hardest.
The fee stack
The doorstep revision is not the only place the headline figure shrinks. Some buyers charge a transaction fee that comes off your money, up to £99.99 depending on the car's value. And the free way to get paid is often a transfer that takes days, with same-day or next-day payment sold as a paid upgrade, at around £30, to receive your own money.
Here the stack is short: £0 fees, free collection anywhere in the UK, and same-day Faster Payment as standard. The offer you accept is the amount that lands in your account.
The firm offer
Before any number is quoted, a real valuer asks about condition, history, plate status and anything else that moves the price. The hard questions happen up front, not on your driveway.
Send photos of anything you think matters, dents, trim wear, the lot. The more the valuer sees before the offer, the less there is left to discuss on collection day.
The offer reflects everything you told us and holds for 72 hours. If the vehicle matches your description, that is the amount paid. No quiet revision at the kerb.
Faster Payment on the day we collect, at no charge. No transaction fee comes off the price and there is no paid upgrade to get your own money sooner.
Curious what the questions are? See what a real valuer actually asks and whether sending photos helps your price.
If it just happened to you
A revised doorstep price is an offer, not an obligation. Until you sign, nothing binds you, and refusing costs nothing but the afternoon already gone. Keep the keys, let the van leave, and get a second number before you settle for the first one that shrank.
If the car has taxi or private hire history, the lowball has an extra cause worth understanding, covered on our ex-taxi buying page. If it was a dealer part-exchange figure that moved, see why a direct buyer beats a part-exchange price.
Common questions
No. Sight-unseen quotes are conditional, usually marked subject to inspection, which is why a doorstep reduction is lawful however unfair it feels. No contract exists until you sign at the handover. The practical remedy is simple: refuse the revised figure and sell to a buyer whose offer was firm before anyone travelled.
No. You are under no obligation at all. If the figure on the doorstep is not the figure on the screen, you can decline, keep the keys and walk back inside. It costs you nothing but the time already spent, and a firm second offer is 2 hours away.
The assessment happens before the offer, not after it. A real valuer asks the questions first, then prices the vehicle. The offer is firm and holds for 72 hours: if the car matches your description there is no quiet revision when we collect, and no buyer fees come out of it.
£0. Some buyers charge a transaction fee that comes off your money, and charge again to pay you the same day rather than by multi-day transfer. Here the price quoted is the price paid, collection anywhere in the UK is free, and same-day Faster Payment is the standard, not a paid extra.
Direct vehicle buyer
Reg and mileage, priced by a real valuer in 2 hours. Firm for 72 hours, free UK collection, same-day Faster Payment, £0 fees.