Everything you might want to ask.

Paid in full by bank transfer before your vehicle leaves. Once we have inspected your vehicle and you have accepted the offer, the bank transfer goes out at handover.

None. The price we agree is the price you receive, in full, into your bank account. No fees to you, admin or otherwise. The price holds if the vehicle is as described. Any change is explained first, and you can say no.

Not a problem. We settle the finance directly with your lender on the day of collection and pay the balance to you. Tell us up-front and we'll do the maths together.

Logbook (V5C) in your name, photo ID, both sets of keys, and your UK bank details. If you've got a finance settlement letter or service history, bring those too.

Yes, we still buy them. The price reflects the work needed, but we buy in any condition. Tell us up-front and we'll quote fairly.

If the V5C is missing or not in your name, contact us before arranging handover. We can consider a purchase only after reviewing your ownership documents and confirming that we can proceed.

At least 72 hours; the exact date is printed on your offer. Prices move, so after that we'll re-quote with up-to-date figures. There's a refresh button on your offer page.

The price holds if the vehicle is as described. Any change is explained first, and you can say no.

Yes, go to /manage-my-appointment, log in with the email and postcode you used at booking, and you can reschedule, change the address, or cancel.

No. We come to you anywhere in the UK at no charge. If you'd prefer to drop it at our Bethnal Green office, that's fine too.

Only if you have written authority and the registered keeper's photo ID. If you are selling for someone who has died, see our guide to selling a car from an estate at /sell-a-car-from-an-estate, or call us first.

A written firm offer within 24 hours of receiving your stock list.

Yes, multi-site collection on a schedule that fits your operations. Logistics is included; you don't pay for transport.

The usual routes mean transport costs, no guaranteed price, and sometimes weeks to get paid. We give you a written firm offer within 24 hours and pay on collection.

One of two things. Some vehicles we buy ourselves and sell on through our own trade contacts. Others we place with the dealer network we work with: while they bid, dealers see the vehicle (make, model, year, mileage, registration, MOT status and the collection town) but never your name, phone, email or postcode. If a dealer's offer is the one we accept, we share your name, phone number and postcode with that dealer so they can collect the vehicle and pay you directly. We never share your email address. Full detail in our Privacy Policy.

We act as a data controller under UK GDPR. We use your data to value, contact, and pay you. We never sell it. Full detail in our Privacy Policy.

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